I understand that not everyone loves to have their photos taken. Our experienced team is here to guide and direct you into flattering poses. We let you see your headshots at several points during your photo shoot so you can provide your feedback. We take your feedback and use it to create images you love!
What can I expect during my headshot session?
What happens if I am late?
What is your cancellation policy?
I understand that situations come up and you may need to postpone or cancel your appointment. Should you need to change your photo shoot date, please let us know as soon as possible. There is no penalty to reschedule your photo shoot. If you are not feeling well, or have been in contact with someone with COVID-19, please postpone your photo shoot to keep our staff and clients safe. If you would like to cancel your photo shoot completely, please allow at least 24-hour notice for a full refund of your headshot session fee less a $50 admin fee. There are no refunds for missed appointments or cancellations less than 24 hrs before your session.
Can I have the raw files?
RAW files are unfinished images and we do not supply these to our clients. If you choose to purchase the downloadable Online Proof Gallery, proof images are web-resolution (2048ox) and are good for social media. Retouched images are high-resolution (5000px+) and delivered as high-quality JPG images suitable for websites, social media, print material, business cards, billboards, buses, etc. Please let us know if you have any questions.
Keep it simple! You can’t go wrong with a clean-pressed collared shirt and blazer for either men or women. We have put together a blog post with more suggestions for your wardrobe choices to help you pick the best outfit for your photo shoot. It’s always a great idea to bring several options and we can help you choose what’s best at the studio.
Please note, the studio is not responsible for your wardrobe choices. If you come to your session with wardrobe choices that you are not happy with, you are welcome to book a second session at the standard headshot session rates to have another opportunity to try a different set of wardrobe choices.
What should I wear to my session?
Do you offer hair & makeup?
Hair and makeup are not included in your session fee. We ask you to come to your session looking your best with your hair and makeup done ahead of time. In the retouching process, we remove imperfections such as blemishes, stray hairs, and bags under your eyes. Our assistant is available to help with quick hair touch-ups and our studio has hair spray and lint rollers available. You’re welcome to bring your makeup to apply quick touch-ups.
Please note, the studio is not responsible for your hairstyle and makeup choices. If you come to your session with hairstyle and makeup that you end up not liking, you are welcome to book a second session at the standard headshot session rates to have another opportunity to try a different look.
For individual headshot and portrait sessions, you will typically receive your proof gallery 1 business day after your shoot. Once you notify us of your favorites, you will receive your fully retouched images in about 3-14 business days. Let us know if you need a rush delivery.
How long does it take to get my images back?
How will I receive my headshots?
We deliver the digital headshot images you purchase as high-quality JPG files in a private password-protected online gallery. You can easily access this gallery from any device and download your files as many times as you need. USB drives and CDs are easily lost or damaged. They’re also no longer compatible with many devices these days. Your gallery will remain available for 1 year from your photo shoot date. Please download and back up any images you wish to keep during that year and store them safely.
Yes! It’s always a good idea to bring a few wardrobe choices to your photo shoot. We aim to give you a variety of looks during your photo shoot. Occasionally, fabrics can have a pattern that does not photograph well (causes moire). Bringing a few options allows us the flexibility to choose the outfit(s) that work best in front of the camera and that are flattering on you.
Should I bring wardrobe choices to my photo shoot?
In the very unlikely event that you don’t like any of your headshots from your headshot session for reasons in our control (lighting, posing, etc.), there are two possible options. To be eligible for either of these options, you must indicate your concerns promptly at the end of the photo shoot. We offer to show our clients their headshot images multiple times during the photo shoot. Please make our photographer aware of your concerns right away so we have the opportunity to make adjustments.
At the sole discretion of the photographer, we may book a reshoot appointment and you can give your headshots another try on another day at no additional cost. The second option is to make use of our 100% money-back guarantee for the headshot session. If you do not wish to give it another try, we will refund your headshot session fee. No images will be delivered.
The client is responsible to bring the wardrobe they wish to wear and the hair style and makeup application they prefer for their headshots. The studio is not responsible for providing reshoots because clients are unhappy with their choices in clothing/makeup/hair. Reshoots are at the discretion of the photographer for reasons that were under our control.
If you have already chosen favourites and the retouching process has begun, this confirms that you are satisfied and the session is now complete. You are welcome to book additional sessions at the standard headshot rates if you wish to have a larger selection of images or if you wish to try out different wardrobe choices, hair styles, etc.